The TSNO Alliance is active across Ontario, and growing. Select your geographic area to learn more about what’s new in your region and how you can become involved.
Tourism SkillsNet Ontario (TSNO) was created to address regional labour challenges by aligning provincial workforce strategy with local industry collaboration.
The TSNO Alliance comprises a wide-range of strategic initiatives designed to address the specific needs of diverse demographics.
Powerful workforce tools, analytics and industry partnerships to strengthen the sector’s agility and competitiveness.
The TSNO Alliance is active across Ontario, and growing. Select your geographic area to learn more about what’s new in your region and how you can become involved.
Home > About TSNO > Impact & Reach
Resilience. Capacity. Collaboration.
The tourism sector is a remarkably diverse one, comprised of five distinct but related industry groups: accommodation, food and beverage services, recreation and entertainment, transportation and travel services.
Although its widespread nature contributes to its undeniably strong impact on the economy and culture, it also presents unique challenges in terms of workplace standards and best practises. The need is great for a unifying body to create Best-In-Class industry employment standards, attract and retain talent to the sector and strengthen opportunities for vulnerable populations.
That’s why OTEC, together with our partners, created the Tourism SkillsNet Ontario (TSNO) alliance in 2018 to align provincial workforce strategy with local collaboration around industry-specific regional labour challenges. TSNO builds capacity across the alliance by increasing resilience and competitiveness of Ontario’s Tourism and Hospitality Industry.
TSNO brings a wide range of sector stakeholders together with the shared goal of driving innovative workforce development solutions – including employers, industry associations, regional tourism organizations, unions, Indigenous organizations, community employment service providers, training/educational institutions, municipalities, community workforce development organizations and leaders in up-skilling, re-skilling and HR technology.
Comprised of over 270 organizations and 19 tourism destinations across Ontario, TSNO delivers workforce planning, partnership building, talent pool development and skills training at the community level through regional delivery hubs across the province. These hubs serve as action centres to assist workers in need of retraining, up-skilling, employment and support, including those whose jobs were impacted by the COVID-19 pandemic through Tourism and Hospitality Emergency Recovery – A Recovery Plan for Workers and Workplaces (THER).
320
TSNO members2018
TSNO active since270+
Organizations21
Regional groups members2020
Active since19
Representing organizations28
Regional groups members2020
Active since22
Representing organizations20
Regional groups members2018
Active since19
Representing organizations13
Regional groups members2018
Active since12
Representing organizations19
Regional groups members2020
Active since19
Representing organizations21
Regional groups members2020
Active since20
Representing organizations27
Regional groups members2018
Active since23
Representing organizations24
Regional groups members2018
Active since19
Representing organizations13
Regional groups members2020
Active since11
Representing organizations16
Regional groups members2018
Active since15
Representing organizations28
Regional groups members2020
Active since19
Representing organizations17
Regional groups members2020
Active since16
Representing organizations21
Regional groups members2018
Active since17
Representing organizations20
Regional groups members2018
Active since17
Representing organizations25
Regional groups members2020
Active since23
Representing organizations-
Regional groups members--
Active since-
Representing organizations12
Regional groups members2022
Active since9
Representing organizations6
Regional groups members2022
Active since6
Representing organizationsThe TSNO alliance delivers impact at both the provincial level (through a provincial council) and at the local tourism destination level (through regional working groups), collectively creating out-of-the-box workforce development solutions.
TSNO’s four strategic priorities are critical to employers and other stakeholders in addressing the tourism sector’s specific labour and skills shortage and enhancing the effectiveness and competitiveness of businesses in the tourism industry:
Bring Tourism SkillsNet Ontario (TSNO) to your destination. For information on how to get involved contact:
Kieran Wells, Industry & Community Liaison, Central, West, and Northwest Ontario | OTEC
e. kwells@otec.org p. (416) 622-1975 ex. 278 / (1-800) 557-6832 c. (905)-520-8165
Kelly Brintnell, Industry and Community Liaison, East and North Eastern Ontario | OTEC
e. kbrintnell@otec.org p (416) 622-1975 ex.267 / (1-800) 557-6832 / c. (613) 328-8380
TSNO is led by OTEC. OTEC is an independent, not-for-profit training, consulting, and workforce development organization that delivers innovative, high-quality solutions for the development and growth of a professional, skilled workforce.
OTEC Office and Learning Centre
21 Four Seasons Place Suite 300
Toronto ON M9B 6J8
Canada
1.800.557.6832
(toll-free in CAN & USA)
416.622.1975
F. 416.622.7476
info@otec.org
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