TSNO Regions

The TSNO Alliance is active across Ontario, and growing. Select your geographic area to learn more about what’s new in your region and how you can become involved.

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TSNO Regions

The TSNO Alliance is active across Ontario, and growing. Select your geographic area to learn more about what’s new in your region and how you can become involved.

Events

Hamilton / Burlington

Destination Dynamics regional economic and labour projections snapshots are designed to identify trends, spot market shifts and highlight key indicators for the tourism and hospitality sector, including revenue, employment, foregone taxes and visitor spending. These snapshots have been developed to enable TSNO Members to understand the economic and employment impact of the sector in Ontario and regionally. Updated quarterly, the projections show strong signs of post-pandemic recovery. OTEC can also produce custom solutions designed around your unique regional needs. Learn about Destination Dynamics or work with our Impact & Insight team to discuss your customized needs.

TSNO funded training opportunities at work in Hamilton / Burlington

Take a moment to learn more about our partners and what they’re actively working on in Hamilton / Burlington.

In-Person Training – Path Employment

Delivered in partnership with Path Employment, our new Accelerated Resiliency & Retention Training Series is designed for people seeking to build a career in the tourism and hospitality sector. This two-day series provides the tools to deliver great customer service and boost participants' careers.

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Build Resiliency, Retain Workers

Virtual two day training program aims to build a stronger workforce and support retention efforts of employers. Courses include Essentials of Service Excellence, Stress Management, and Emotional Intelligence.

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Accelerated Leadership Training

The Accelerated Leadership Training is designed for tourism and hospitality sector managers and supervisors seeking to improve their leadership skills, build their people skills, and advance their careers. Featuring four unique leadership courses, this training focuses on developing the skills managers and leaders need to build, lead, and grow with effective teams. It is FREE for Ontario tourism and hospitality sector leaders.

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Re-Imagine to Succeed: Bringing diversity to tourism & hospitality

Funded by the Ministry of Seniors and Accessibility under the EnAbling Change program, this project aims to create equitable opportunities in the tourism and hospitality sector for persons with disabilities through education and awareness initiatives and tailored support for employers.

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“The Resiliency Training Series offered by OTEC was the perfect skills training and upgrade course for my staff. Everyone who took the course had great feedback and improved their skillset in an efficient and fast manner. I definitely recommend this course to any employee in our industry.”
Jason R., Managing PartnerGo Tours Canada
“This kind of training is invaluable for small businesses, and I can’t thank you enough for the opportunity to have my team attend. It aids in retention, effective operations, and an ethical workspace.”
James AOwner – The Waterfront River Pub and Terrace
“All tourism operators/providers and their staff should consider taking the Tourism Resiliency Training, no matter how many years of experience they have. The facilitators were knowledgeable, engaging, and friendly and were able to create great discussion and learning with a group of strangers across the internet in a short amount of time.”
Andrea M., Manager, Programs & EventsMunicipality of Dysart
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EventOntario Tourism Summit
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DateOctober 24, 2023
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TSNO is led by OTEC. OTEC is an independent, not-for-profit training, consulting, and workforce development organization that delivers innovative, high-quality solutions for the development and growth of a professional, skilled workforce.

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