Strategic Initiatives

Strategize. Inform. Plan. Execute.
We don’t have to tell you that Ontario’s tourism and hospitality sector is diverse and multi-faceted. Or that a one-size fits all approach to challenges and solutions, doesn’t fit any sector at all. That’s why TSNO spearheads tailor-made training initiatives for their members at the local level. Take a moment right now to explore a few of our programming initiatives below.
TSNO Strategic Initiatives
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Partnerships to Recruit and Advance Workers

The TSNO Alliance creates dynamic partnerships that connect employers with the employment services they need to recruit and advance workers with the right, essential, technical and employability skills. Workers also benefit by getting the training they need, in order to qualify for the jobs in the first place. It’s a win-win.

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Kick-start recovery efforts in your region

Tourism & Hospitality Emergency Recovery is a national workforce recovery initiative to connect workers to exciting career opportunities in the tourism and hospitality sector and to support businesses across Canada as they embark on the path to post-COVID recovery. The four activity streams for Tourism and Hospitality Emergency Response (THER) are research and data insights, communication and awareness, technology and resource distribution, destination-based recovery planning.

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Coming Back Strong: Work & Wellness

The Coping and Learning to Manage COVID-19 (CALM) is a series of certificate programs where participants learn stress management techniques, how to manage negative thinking, self-care and wellness strategies – and more – arising from the devastating effects of COVID-19. This eight-week program is designed for workers in tourism and hospitality who are receiving Ontario Works support.

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Say Yes, To Opportunities In Northern Ontario

Tourism SkillsNet North (TSNN) is designed to train up to 300 potential employees and match them with a minimum of 150 employers within Northern Ontario’s tourism sector. Qualified employers will be eligible for a 30% wage subsidy up to $3,000 per employee.

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Necessary skills in just 8 Weeks

In this free, eight-week program, participants are introduced to careers such as Line Cook/Kitchen Helper, Food and Beverage Service, Housekeeping/Room Attendant and Front Desk Agent. Hospitality Career Pathways offers workplace training, real-world experience and career coaching. Finally, a clear path to career success with the click of a button.

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At Your Service With Skills & Training

Looking for a new career? Need training? Want to access financial benefits through the Ontario Works program? Interested in support services such as health, housing, childcare or other social services? How about access to computers, photocopiers, printers? If you’re a Toronto resident, Toronto Employment & Social Services wants to help.

Become a TSNO Member

TSNO members are actively working together to encourage and further conversations at the local level and while aligning recruitment and training with the sector specific skills that employers require the most. TSNO members have a strong voice. They represent and raise awareness of the labour market challenges in their communities because they already have a seat at the table. Members are experiencing the financial and workforce benefits of smarter decision-making by using tools and resources created to do just that. Click here to learn more.


  • Builds collaborative partnerships between industry and the workforce development system.
  • Supports attraction, retention and advancement of tourism and hospitality workers.
  • Leverages data and technology to help businesses, destinations and workers navigate the labour market with intelligence.
  • Ensures quality assurance across training networks through industry-led programming standards and strong evaluation.
  • Leverages data and evidence to support targeted investments and consistent communications across the network.
  • Provides economies of scale to businesses, destinations and training partners pursuing data, training and technology infrastructure to support their workforce development goals.
  • Provides a framework for local strategic workforce planning and the support required for effective implementation.

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