Resiliency Series

Future-proof your business with the Resiliency Training Series

Benefits of training

  • 4 virtual, instructor-led workshops
  • Each workshop is 2-3 hours unless otherwise noted
  • Participants must complete all workshops
  • Participants receive a certificate upon completion

Why should you attend?

  • Improves employee engagement
  • Supports worker retention
  • Supports employee mental health and builds emotional intelligence

Workshop 1: Service Excellence with COVID (Full-Day)

Learn how to deliver exceptional service with the ‘’now normal’. This course will equip participants with tools to confidently create memorable service experiences and build customer loyalty.

Workshop 2: Introduction to Emotional Intelligence

New developments and change can leave us feeling overwhelmed. Learn how to lessen the impacts of our emotions and build self-awareness to better navigate these changing times.

Workshop 3: Stress Management

The pandemic has created higher levels of stress and anxiety in our daily lives. Learn about stress, its impacts during the pandemic, and positive lifestyle and coping practices.

Workshop 4: Conflict Management

Learn how to deal with conflict, avoid and resolve conflict using emotional intelligence, and develop a conflict strategy.

The Resiliency Series focuses on addressing skill gaps and build a more adaptable workforce within the uncertain COVID environment.

Quick Facts

  • 91% of workers would recommend the Resiliency Series virtual training.
  • 96 % of workers were satisfied with the Resiliency Series virtual training.
  • 292 workers were enrolled in the Resiliency Series virtual training 

Contact Us

Become a TSNO member

TSNO members are actively working together to encourage and further conversations at the local level and while aligning recruitment and training with the sector specific skills that employers require the most. TSNO members have a strong voice. They represent and raise awareness of the labour market challenges in their communities because they already have a seat at the table. Members are experiencing the financial and workforce benefits of smarter decision-making by using tools and resources created to do just that. Click here to learn more.

Over 270 Members and counting! Top reasons to become a member

  • Builds collaborative partnerships between industry and the workforce development system
  • Supports attraction, retention and advancement of tourism and hospitality workers
  • Leverages data and technology to help businesses, destinations and workers navigate the labour market with intelligence
  • Ensures quality assurance across training networks through industry-led programming standards and strong evaluation
  • Leverages data and evidence to support targeted investments and consistent communications across the network
  • Provides economies of scale to businesses, destinations and training partners pursuing data, training and technology infrastructure to support their workforce development goals
  • Provides a framework for local strategic workforce planning and the support required for effective implementation

Join your industry peers

Upcoming training


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EventRegional Working Group Meeting: Timmins
DateJune 05, 2023
EventRegional Working Group Meeting: North Bay
RegionNorth Bay
DateJune 06, 2023
EventRegional Working Group Meeting: Brantford & County of Brant
RegionBrantford & County of Brant
DateJune 06, 2023
EventRegional Working Group Meeting: Kingston
DateJune 07, 2023
EventRegional Working Group Meeting: Toronto
DateJune 07, 2023
EventRegional Working Group Meeting: Thunder Bay
RegionThunder Bay
DateJune 13, 2023
EventRegional Working Group Meeting: Hamilton
RegionHamilton / Burlington
DateJune 13, 2023
EventRegional Working Group Meeting: Muskoka
DateJune 14, 2023
EventRegional Working Group Meeting: Leeds / Grenville / Cornwall / Brockville
RegionLeeds / Grenville / Brockville / Cornwall
DateJune 15, 2023
EventRegional Working Group Meeting: London
DateJune 20, 2023