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Resiliency Series

Future-proof your business with the Resiliency Training Series

Benefits of training

  • 4 virtual, instructor-led workshops
  • Each workshop is 2-3 hours unless otherwise noted
  • Participants must complete all workshops
  • Participants receive a certificate upon completion

Why should you attend?

  • Improves employee engagement
  • Supports worker retention
  • Supports employee mental health and builds emotional intelligence

Workshop 1: Service Excellence with COVID (Full-Day)

Learn how to deliver exceptional service with the ‘’now normal’. This course will equip participants with tools to confidently create memorable service experiences and build customer loyalty.

Workshop 2: Introduction to Emotional Intelligence

New developments and change can leave us feeling overwhelmed. Learn how to lessen the impacts of our emotions and build self-awareness to better navigate these changing times.

Workshop 3: Stress Management

The pandemic has created higher levels of stress and anxiety in our daily lives. Learn about stress, its impacts during the pandemic, and positive lifestyle and coping practices.

Workshop 4: Conflict Management

Learn how to deal with conflict, avoid and resolve conflict using emotional intelligence, and develop a conflict strategy.

Resiliency Training Series 

The Resiliency Series focuses on addressing skill gaps and build a more adaptable workforce within the uncertain COVID environment.

Quick Facts

  • 91% of workers would recommend the Resiliency Series virtual training.
  • 96 % of workers were satisfied with the Resiliency Series virtual training.
  • 292 workers were enrolled in the Resiliency Series virtual training 
Who should attend?

Tourism and hospitality businesses are invited to nominate their full-time, part-time and furloughed employees who have demonstrated potential for advancement and/or retention.

Please note, business owners and those in senior management positions are not eligible.

Contact Us

Become a TSNO member

TSNO members are actively working together to encourage and further conversations at the local level and while aligning recruitment and training with the sector specific skills that employers require the most. TSNO members have a strong voice. They represent and raise awareness of the labour market challenges in their communities because they already have a seat at the table. Members are experiencing the financial and workforce benefits of smarter decision-making by using tools and resources created to do just that. Click here to learn more.

Over 270 Members and counting! Top reasons to become a member

  • Builds collaborative partnerships between industry and the workforce development system
  • Supports attraction, retention and advancement of tourism and hospitality workers
  • Leverages data and technology to help businesses, destinations and workers navigate the labour market with intelligence
  • Ensures quality assurance across training networks through industry-led programming standards and strong evaluation
  • Leverages data and evidence to support targeted investments and consistent communications across the network
  • Provides economies of scale to businesses, destinations and training partners pursuing data, training and technology infrastructure to support their workforce development goals
  • Provides a framework for local strategic workforce planning and the support required for effective implementation

Join your industry peers

Upcoming training

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Filter By

Event
Region
Date
Register
EventRegional Working Group Meeting: Windsor Essex
RegionWindsor Essex
DateMay 19, 2022
EventSuperior Strategies: Hospitality Career Catalyst
RegionThunder Bay
DateMay 23, 2022
EventRegional Working Group Meeting: Greater Sudbury & Manitoulin District
RegionGreater Sudbury And Manitoulin District
DateMay 24, 2022
EventEEC: Hospitality Career Catalyst
RegionLeeds/Grenville/Brockville/Cornwall
DateMay 30, 2022
EventSAO Career Accelerator Program
Region
DateMay 30, 2022
EventRegional Working Group Meeting: Brantford & County of Brant
RegionBrantford & County of Brant
DateMay 31, 2022
EventCommunicating with Excellence
Region
DateJune 06, 2022
EventLeading with Excellence
Region
DateJune 08, 2022
EventTeam building with Excellence
Region
DateJune 13, 2022
EventCoaching with Excellence
Region
DateJune 15, 2022
EventService Excellence with COVID – 19: Part 1
Region
DateJune 21, 2022
EventService Excellence with COVID – 19: Part 2
Region
DateJune 22, 2022
EventIntroduction to Emotional Intelligence
Region
DateJune 23, 2022
EventStress Management
Region
DateJune 28, 2022
EventConflict Management
Region
DateJune 29, 2022
EventRegional Working Group Meeting: North Bay
RegionNorth Bay
DateSeptember 08, 2022
EventRegional Working Group Meeting: Quinte West / Belleville / Prince Edward County
RegionQuinte West
DateSeptember 09, 2022
EventRegional Working Group Meeting: Kingston
RegionKingston
DateSeptember 13, 2022
EventRegional Working Group Meeting: Leeds/Grenville/Brockville/Cornwall
RegionLeeds/Grenville/Brockville/Cornwall
DateSeptember 14, 2022
EventRegional Working Group Meeting: Ottawa
RegionOttawa
DateSeptember 15, 2022
EventRegional Working Group Meeting: Timmins
RegionTimmins
DateSeptember 20, 2022
EventRegional Working Group Meeting: Kawarthas / Northumberland / County of Peterborough
RegionKawarthas/Northumberland/County of Peterborough
DateSeptember 21, 2022
EventRegional Working Group Meeting: Greater Sudbury & Manitoulin District
RegionGreater Sudbury And Manitoulin District
DateSeptember 27, 2022
EventRegional Working Group Meeting: North Bay
RegionNorth Bay
DateNovember 01, 2022
EventRegional Working Group Meeting: Quinte West / Belleville / Prince Edward County
RegionQuinte West
DateNovember 02, 2022
EventRegional Working Group Meeting: Kingston
RegionKingston
DateNovember 08, 2022
EventRegional Working Group Meeting: Leeds / Grenville / Cornwall / Brockville
RegionLeeds/Grenville/Brockville/Cornwall
DateNovember 09, 2022
EventRegional Working Group Meeting: Ottawa
RegionOttawa
DateNovember 10, 2022
EventRegional Working Group Meeting: Timmins
RegionTimmins
DateNovember 15, 2022
EventRegional Working Group Meeting: Greater Sudbury & Manitoulin District
RegionGreater Sudbury And Manitoulin District
DateNovember 16, 2022
EventRegional Working Group Meeting: Kawarthas / Northumberland / County of Peterborough
RegionKawarthas/Northumberland/County of Peterborough
DateNovember 16, 2022
EventRegional Working Group Meeting: North Bay
RegionNorth Bay
DateFebruary 07, 2023
EventRegional Working Group Meeting- Quinte West / Belleville / Prince Edward County
RegionQuinte West
DateFebruary 08, 2023
EventRegional Working Group Meeting: Kingston
RegionKingston
DateFebruary 14, 2023
EventRegional Working Group Meeting: Leeds / Grenville / Cornwall / Brockville
RegionLeeds/Grenville/Brockville/Cornwall
DateFebruary 15, 2023
EventRegional Working Group Meeting: Ottawa
RegionOttawa
DateFebruary 16, 2023
EventRegional Working Group Meeting: Timmins
RegionTimmins
DateFebruary 21, 2023
EventRegional Working Group Meeting: Timmins
Region
DateFebruary 21, 2023
EventRegional Working Group Meeting: Timmins
RegionTimmins
DateFebruary 21, 2023
EventRegional Working Group Meeting: Greater Sudbury & Manitoulin District
RegionGreater Sudbury And Manitoulin District
DateFebruary 22, 2023
EventRegional Working Group Meeting: Greater Sudbury & Manitoulin District
Region
DateFebruary 22, 2023
EventRegional Working Group Meeting: Greater Sudbury & Manitoulin District
RegionGreater Sudbury And Manitoulin District
DateFebruary 22, 2023
EventRegional Working Group Meeting: Kawarthas / Northumberland / County of Peterborough
RegionKawarthas/Northumberland/County of Peterborough
DateFebruary 22, 2023
EventRegional Working Group Meeting: Kawarthas / Northumberland / County of Peterborough
Region
DateFebruary 22, 2023
EventRegional Working Group Meeting: Kawarthas / Northumberland / County of Peterborough
RegionKawarthas/Northumberland/County of Peterborough
DateFebruary 22, 2023