Benefits of training

• 4 virtual, instructor-led workshops
• Each workshop is 2-3 hours unless otherwise noted
• Participants must complete all workshops
• Participants receive a certificate upon completion

Why should you attend?

• Improves employee engagement
• Supports worker retention
• Supports employee mental health and builds emotional intelligence

Workshop 1: Service Excellence with COVID (Full-Day)

Learn how to deliver exceptional service with the ‘’now normal’. This course will equip participants with tools to confidently create memorable service experiences and build customer loyalty.

Workshop 2: Introduction to Emotional Intelligence

New developments and change can leave us feeling overwhelmed. Learn how to lessen the impacts of our emotions and build self-awareness to better navigate these changing times.

Workshop 3: Stress Management

The pandemic has created higher levels of stress and anxiety in our daily lives. Learn about stress, its impacts during the pandemic, and positive lifestyle and coping practices.

Workshop 4: Conflict Management

Learn how to deal with conflict, avoid and resolve conflict using emotional intelligence, and develop a conflict strategy.

The Resiliency Series focuses on addressing skill gaps and build a more adaptable workforce within the uncertain COVID environment.

Quick Facts

• 91% of workers would recommend the Resiliency Series virtual training.
• 96 % of workers were satisfied with the Resiliency Series virtual training.
• 292 workers were enrolled in the Resiliency Series virtual training