The new Accelerated Resiliency & Retention Training is designed for people working in tourism and hospitality or seeking a new career in the sector.

• Empowers participants to succeed in a tourism & hospitality role
• Builds confidence to manage the demands of a customer service job
• Equips participants to manage stress, reduce burnout, and navigate difficult interactions at work
• Supports upskilling, employee retention and onboarding for new hires
• Simple and easy to register, with new sessions starting weekly

HIGHLIGHTS:

• Small, interactive classes
• Virtual or in-person instruction by certified, experienced trainers
• Participants earn certificates for each course
• Accessible from any device (computer or mobile)

DESIGNED FOR:

• Jobseekers and new entrants in the tourism & hospitality sector
• Tourism & hospitality workers seeking to upskill and advance their careers
• Employers looking to increase resilience of their teams and support retention efforts

TRAINING OVERVIEW:

Day 1

Essentials of Service Excellence (4 hours)
Learn the tools to create exceptional service experiences for customers. 

Day 2

Stress Management (2 hours)
Explore the impact of stress on our bodies, minds, and spirits. Get strategies to manage stress in the workplace.

Emotional Intelligence (2 hours)
Learn how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.

Bonus Courses

Participants will also have access to FREE self-guided eLearning courses:

• Self-Care
• Introduction to Conflict Management

This training is FREE for new and experienced Ontario tourism and hospitality workers and job seekers.

Virtual sessions start weekly.

In-person sessions are available through a limited number of training delivery partners. Please see details on the following TSNO region pages: Toronto, Hamilton, Ottawa, Niagara, Windsor Essex, Muskoka, and Kawarthas/Northumberland/County of Peterborough.

For questions, contact us at info@tourismskillsnet.org or fill in the form below.