The new Accelerated Resiliency & Retention Training is designed for people working in tourism and hospitality or seeking a new career in the sector.
Essentials of Service Excellence (4 hours)
Learn the tools to create exceptional service experiences for customers.
Stress Management (2 hours)
Explore the impact of stress on our bodies, minds, and spirits. Get strategies to manage stress in the workplace.
Emotional Intelligence (2 hours)
Learn how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.
Participants will also have access to FREE self-guided eLearning courses:
This training is FREE for new and experienced Ontario tourism and hospitality workers and job seekers.
Virtual sessions start weekly.
In-person sessions are available through a limited number of training delivery partners. Please see details on the following TSNO region pages: Toronto, Hamilton, Ottawa, Niagara, Windsor Essex, Muskoka, and Kawarthas/Northumberland/County of Peterborough.
For questions, contact us at firstname.lastname@example.org or fill in the form below.
This Employment Ontario Program is funded in part by the Government of Canada and the Government of Ontario.
TSNO members are actively working together to encourage and further conversations at the local level and while aligning recruitment and training with the sector specific skills that employers require the most. TSNO members have a strong voice. They represent and raise awareness of the labour market challenges in their communities because they already have a seat at the table. Members are experiencing the financial and workforce benefits of smarter decision-making by using tools and resources created to do just that. Click here to learn more.