TSNO Regions

The TSNO Alliance is active across Ontario, and growing. Select your geographic area to learn more about what’s new in your region and how you can become involved.

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TSNO Regions

The TSNO Alliance is active across Ontario, and growing. Select your geographic area to learn more about what’s new in your region and how you can become involved.

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Interested in joining the Tourism SkillsNet Ontario (TSNO) Alliance or bringing TSNO to your region? Simply select your preferred membership category and complete the form below to join.
Please note that TSNO Advisory Council membership will require an internal review and approval process

Membership Categories

Tourism SkillsNet Ontario Regional Working Groups (RWGs)

Every region in Ontario is faced with unique challenges – especially during this post-pandemic climate. Challenges faced by one region may not be faced by another. Which is why Tourism SkillsNet Ontario (TSNO) Regional Working Groups have a mandate to provide local perspective, guidance and advice to the Tourism SkillsNet Ontario network on policies, procedures and initiatives. TSNO Regional Working Groups meet quarterly to discuss and support action plans that address challenges such as labour shortages, gaps and opportunities in skills training and so much more. It’s an opportunity for business owners and community stakeholders in their designated region to meet, discuss, learn, share and grow.

Tourism SkillsNet Provincial Advisory Council (PAC)

The TSNO Advisory Council brings industry leaders together to provide strategic direction to OTEC and our project partners with the objective of determining how the network can best address labour and skills shortages through inter-provincial collaboration within the Tourism SkillsNet Ontario (TSNO) framework. This multi-stakeholder group consists of core corporate partners, regional tourism organizations, provincial and national associations, employment and training providers, and community service coordination and communications partners tasked with providing strategic guidance and governance to regional working groups.

TOURISM SKILLSNET ONTARIO REGIONAL WORKING GROUP

Terms of reference

Background

The first of its kind in Canada, OTEC created the award-winning Tourism SkillsNet Ontario (TSNO) alliance in 2018, in partnership with the Ontario Restaurant Hotel & Motel Association (ORHMA) and the Tourism Industry Association of Ontario (TIAO), to align provincial workforce strategy with local industry collaboration around industry-specific regional labour challenges. TSNO builds the sector’s capacity, agility, and competitiveness through workforce tools, analytics and industry partnerships.

The intended structure and governance cascade from a Provincial Advisory Council to community-level Regional Working Groups in various destinations across Ontario. TSNO brings a wide range of sector stakeholders together with the shared goal of driving innovative workforce development solutions – including employers, industry associations, regional tourism organizations, equity-seeking groups, employment service providers, training and educational institutions, municipalities, and workforce development organizations. Meeting logistics will be coordinated and facilitated by OTEC every quarter. OTEC will record all meeting minutes and distribute them via email. 

Mandate

TSNO Regional Working Groups provide a forum for local perspective and data-driven strategic direction to inform workforce development projects and initiatives which support the tourism and hospitality sector.

The primary role of TSNO Regional Working Groups:

  1. Build and sustain partnerships that identify and address shared sectorial workforce development needs and priorities in Ontario’s tourism and hospitality sector.
  2. Connect supply and demand channels through community engagement. Bring together stakeholders to share best practices, champion local efforts, enhance communications, and pursue grassroots collaboration to accelerate regional recovery strategies.
  3. Strategize on disseminating information, including trends and real-time data and forecasting models, to the local businesses and community stakeholders.  
  4. Support employers in their recruitment and retention needs through access to training opportunities and best practice sharing.
  5. Continuously identify and communication barriers and opportunities in the region, including establishing regional readiness and identifying organizations that can support new project activities.

Membership

  1. Members are asked to register and sign a terms of reference document which is reviewed every three (3) years or as required.
  2. All Regional Working Group members, including OTEC members, have the responsibility to help achieve the Regional Working Group’s mandate and role.
    Members are also responsible for: 
        a.    Participation in planning and discussion that aligns strategic vision, goals, objectives and workforce-related initiatives to the region’s needs.

 

    1. Providing input to help identify local needs and priorities.
    2. Attending meetings on a quarterly basis, or when scheduled. If you are unable to attend a meeting, you are invited to contribute by sharing updates in
      advance, providing a representative on your behalf, and/or distributing communications to your extended networks when appropriate.
    3. Refer and promote the initiatives at sector events and refer candidates to training providers where applicable.
    4. Redistribute Tourism SkillsNet Ontario communication messages and seek promotional opportunities for TSNO at sector-level events.
    5. Leverage knowledge, technology, and innovation of alliance partners.

                         iii.           Members will periodically be asked to provide data for needs assessment and evaluation purposes and assess the impact of TSNO initiatives; this could be done through TSNO annual member surveys, pulse surveys, focus groups, and one-on-one interviews.

 

  1. If member contact information changes or you want to withdraw from the Regional Working Group, please notify OTEC to ensure our records are up-to-date and accurate.

Working Group Members

  1. All Regional Working Group members, including OTEC members, have the responsibility to help achieve the Regional Working Group’s Mandate and Goals/Purpose. Members are also responsible for:

    1. In partnership with OTEC and other Regional Partners within the workforce development sector, develop (review) an annual plan that includes a description of the activities that shall be undertaken by the RWGs and its Partners, and that aligns strategic vision, goals, objectives and workforce-related policies to the region needs.

    2. Provide input to help identify future strategic priorities for intervention adaptations or future initiatives.

    3. Attend meeting on a quarterly basis, or when scheduled. If a member is not able to attend at least 50% of scheduled meeting for two consecutive years they will be considered inactive.

  2. By becoming a part of the TSNO Alliance, members accept that OTEC will periodically collect qualitative and quantitative data to access the impact of the Provincial Framework interventions and the extent to which they contribute to enhancing the sectors resilience, including the TSNO Alliance. Decisions as to whether to adjust intervention designs, implementation approaches or priorities resources to make better progress towards objectives. Evaluation results will further inform lessons learned and future planning as well as may prompt new needs assessments, exploration of new interventions and technologies.

  3. If a member would like to withdraw from the Regional Working Group, please ensure that you notify OTEC’s Industry and Community Liaison to ensure that OTEC’s records are up-to-date and accurate.

Members also could contribute to the working group in the following ways:

  1. Employers: 

             i.            Communicate skills training needs and support TSNO by recruiting from participating members’ programs.

           ii.            Communicate working group updates in professional membership groups and sector stakeholder events.

         iii.            Be involved in industry efforts to impact labour shortage and retention gaps.

    Development & Skills Training Providers: 

             i.            Deliver sector-specific employment training to workforce candidates where applicable, and coordinate with employers to place trained candidates.

           ii.            Participate in prototypes for virtual service delivery and other tools and technology to support industry needs

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Although there isn’t currently a Regional Working Group in your area, we’re always growing! A member of our team will contact you to discuss the possibility of bringing a RWG to your community.

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TSNO is led by OTEC. OTEC is an independent, not-for-profit training, consulting, and workforce development organization that delivers innovative, high-quality solutions for the development and growth of a professional, skilled workforce.

OTEC Office and Learning Centre
21 Four Seasons Place Suite 300
Toronto ON M9B 6J8
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1.800.557.6832
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