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TSNO is your Workforce Development Network for Tourism & Hospitality

Funding. Education. Data. Tools. Forecasting. Resources.

We already work, where you work

TSNO is actively working at the community level. You can click on the map to see for yourself. TSNO provides services across Ontario such as: Workforce planning, Partnership building, Talent Pool Development and Skills Training.

Learn about our programs
and impact in your region

320

TSNO members

2018

TSNO active since

230+

Organizations

13

Regional groups members

2020

Active since

12

Representing organizations

18

Regional groups members

2020

Active since

15

Representing organizations

21

Regional groups members

2018

Active since

17

Representing organizations

20

Regional groups members

2018

Active since

16

Representing organizations

14

Regional groups members

2020

Active since

14

Representing organizations

20

Regional groups members

2020

Active since

20

Representing organizations

28

Regional groups members

2018

Active since

22

Representing organizations

18

Regional groups members

2018

Active since

15

Representing organizations

24

Regional groups members

2018

Active since

19

Representing organizations

17

Regional groups members

2020

Active since

13

Representing organizations

28

Regional groups members

2020

Active since

23

Representing organizations

16

Regional groups members

2018

Active since

15

Representing organizations

18

Regional groups members

2018

Active since

15

Representing organizations

26

Regional groups members

2020

Active since

20

Representing organizations

28

Regional groups members

--

Active since

23

Representing organizations

20

Regional groups members

2022

Active since

20

Representing organizations

16

Regional groups members

2022

Active since

16

Representing organizations

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Regional groups members

--

Active since

--

Representing organizations
TSNO Initiatives and Solutions
Two people in a reception. One person wearing uniform (receptionist) and a client wearing ski gears and waiting to be helped by the receptionist.

!NEW! TSNO Workforce Issues, Opportunities, and Impact Report - Edition 3 - Jan. 2024

A Tourism SkillsNet Ontario initiative led by OTEC in partnership with TIAO. This report is a must-read for any organization within (or supporting) the tourism and hospitality sector in Ontario. It is your go-to source for provincial employment demand projections and the business and labour issues that matter most to the sector.

Kick-starting Workforce Recovery

Reimagine to Succeed: Bringing Diversity to Tourism & Hospitality

Funded by the Ministry of Seniors and Accessibility under the EnAbling Change program, this project aims to create equitable opportunities in the tourism and hospitality sector for persons with disabilities through education and awareness initiatives and tailored support for employers.

Say Yes, To Tourism & Hospitality Opportunities, In Northern Ontario

Build Resiliency, Retain Workers

This two-day training program, currently available FREE for tourism and hospitality workers, aims to build a stronger workforce and support the retention efforts of employers. Courses include Essentials of Service Excellence, Stress Management, and Emotional Intelligence.

Partnerships to Recruit and Advance Workers

Regional Partnerships and Collaboration

TSNO Regional Working Groups meet quarterly to discuss and collaborate on action plans that address challenges such as labour shortages, gaps and opportunities in skills training and so much more. It’s an opportunity for business owners and community stakeholders in their designated region to meet, discuss, learn, share and grow.

Explore more TSNO initiatives

Accelerated Leadership Training

The Accelerated Leadership Training is designed for tourism and hospitality sector managers and supervisors seeking to improve their leadership skills, build their people skills, and advance their careers. Featuring four unique leadership courses, this training focuses on developing the skills managers and leaders need to build, lead, and grow with effective teams. It is FREE for Ontario tourism and hospitality sector leaders.

Hospitality Career Pathways

In this free, eight-week program, participants are introduced to various careers in the Tourism & Hospitality industry. Get the skills necessary for success with online instructor-led sessions, independent activities, one-on-one coaching sessions and more.

Real time industry data at your fingertips.

In business, reliable, real-time sector data is key. TSNO members already have access to high-quality, locally relevant data and insights that can help them make smarter, more proactive business decisions in their regions. Best of all these tools are designed to give businesses, owners and managers a competitive edge by enabling them to continually improve how they run their business. 

Our LMI data helps members gain insights into regional and demographic trends, provides statistics and tracks workplace changes so they can make better more informed decisions about recruiting new staff, training current workforce, and much more.

Snapshot

  • Get the latest insights on current and future local labour trends
  • Plan your workforce with the most up-to-date local information

OTEC’s Destination Dynamics: Realtime, Local, Economic & Labour Recovery Dashboard is a visualization tool. A first of its kind, Destination Dynamics enhances and extends traditional labour and economic forecasting through the integration of AI-enabled web analytics. It enables never before seen labour market and revenue forecasts, by industry segment, at the destination level.

Snapshot

  • Provides innovative and interactive data on historical, current, and forecasted analytics to support stakeholders in recovery planning.
  • Updated Quarterly, these visualizations allow you to stay up-to-date on trends, spot sudden shifts and identify outliers through our time series visualizations.

Become a TSNO Member

Over 320 Members and Growing! Member Benefits:

  • Build collaborative partnerships between industry and the workforce development system
  • Support attraction, retention and advancement of tourism and hospitality workers
  • Members save 10% on OTEC e-learning training *(any & all discounts are applied at the discretion of OTEC)
  • Leverage data and technology to help businesses, destinations and workers navigate the labour market with intelligence
  • Provides economies of scale to businesses, destinations and training partners pursuing data, training and technology infrastructure to support their workforce development goals
  • Provides a framework for local strategic workforce planning and the support required for effective implementation
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