Accelerated Resiliency & Retention Training

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OTEC’s newest training program aims to continue to support TSNO members and our industry’s recovery, through sector-specific skills development.

The new Accelerated Resiliency & Retention Training is designed for people working in tourism and hospitality or seeking a new career in the sector.

Empowers participants to succeed in a tourism & hospitality role
Builds confidence to manage the demands of a customer service job
Equips participants to manage stress, reduce burnout, and navigate difficult interactions at work
Supports upskilling, employee retention and onboarding for new hires
Simple and easy to register, with new sessions starting weekly

HIGHLIGHTS:

Small, interactive classes
Virtual or in-person instruction by certified, experienced trainers
Participants earn certificates for each course
Accessible from any device (computer or mobile)

DESIGNED FOR:

Jobseekers and new entrants in the tourism & hospitality sector
Tourism & hospitality workers seeking to upskill and advance their careers
Employers looking to increase resilience of their teams and support retention efforts

TRAINING OVERVIEW:

Day 1

Essentials of Service Excellence (4 hours)
Learn the tools to create exceptional service experiences for customers.

Day 2

Stress Management (2 hours)
Explore the impact of stress on our bodies, minds, and spirits. Get strategies to manage stress in the workplace.

Emotional Intelligence (2 hours)
Learn how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.

Bonus Courses

Participants will also have access to FREE self-guided eLearning courses:

Self-Care
Introduction to Conflict Management

This training is FREE for new and experienced Ontario tourism and hospitality workers and job seekers.

Virtual sessions start weekly.

In-person sessions are available through a limited number of training delivery partners. Please see details on the following TSNO region pages: Toronto, Hamilton, Ottawa, Niagara, Windsor Essex, Muskoka, and Kawarthas/Northumberland/County of Peterborough.

For questions, contact us at info@tourismskillsnet.org or fill in the form below.

This Employment Ontario Program is funded in part by the Government of Canada and the Government of Ontario.

“I thoroughly enjoyed the Resiliency Training Series, and the presenters were excellent. I came away with good information that can definitely be utilized while at work and in my daily life.”

"The Resiliency Training Series offered by OTEC was the perfect skills training and upgrade course for my staff. Everyone who took the course had great feedback and improved their skillset in an efficient and fast manner. I definitely recommend this course to any employee in our industry."

“All tourism operators/providers and their staff should consider taking the Tourism Resiliency Training, no matter how many years of experience they have. The facilitators were knowledgeable, engaging, and friendly and were able to create great discussion and learning with a group of strangers across the internet in a short amount of time.”

Become a TSNO member

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TSNO members are actively working together to encourage and further conversations at the local level and while aligning recruitment and training with the sector specific skills that employers require the most. TSNO members have a strong voice. They represent and raise awareness of the labour market challenges in their communities because they already have a seat at the table. Members are experiencing the financial and workforce benefits of smarter decision-making by using tools and resources created to do just that. Click here to learn more.

Over 320 Members and counting! Top reasons to become a member

Builds collaborative partnerships between industry and the workforce development system
Supports attraction, retention and advancement of tourism and hospitality workers
Leverages data and technology to help businesses, destinations and workers navigate the labour market with intelligence
Ensures quality assurance across training networks through industry-led programming standards and strong evaluation

Leverages data and evidence to support targeted investments and consistent communications across the network
Provides economies of scale to businesses, destinations and training partners pursuing data, training and technology infrastructure to support their workforce development goals
Provides a framework for local strategic workforce planning and the support required for effective implementation

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