Accelerated Resiliency & Retention Training

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OTEC’s Resiliency & Retention training program aimed to continue to support TSNO members and our industry’s recovery, through sector-specific skills development.

The Accelerated Resiliency & Retention Training was designed for people working in tourism and hospitality or seeking a new career in the sector.

Empowered participants to succeed in a tourism & hospitality role
Built confidence to manage the demands of a customer service job
Equipped participants to manage stress, reduce burnout, and navigate difficult interactions at work
Supported upskilling, employee retention and onboarding for new hires

HIGHLIGHTS:

Small, interactive classes
Virtual or in-person instruction by certified, experienced trainers
Participants earned certificates for each course
Accessible from any device (computer or mobile)

DESIGNED FOR:

Jobseekers and new entrants in the tourism & hospitality sector
Tourism & hospitality workers seeking to upskill and advance their careers
Employers looking to increase resilience of their teams and support retention efforts

TRAINING OVERVIEW:

Day 1

Essentials of Service Excellence (4 hours)
Learn the tools to create exceptional service experiences for customers.

Day 2

Stress Management (2 hours)
Explore the impact of stress on our bodies, minds, and spirits. Get strategies to manage stress in the workplace.

Emotional Intelligence (2 hours)
Learn how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.

Bonus Courses

Participants will also have access to FREE self-guided eLearning courses:

Self-Care
Introduction to Conflict Management

Project Impact:

Between April 2023 to March 2024, OTEC trained 446 participants and engaged with 92 employers through this project. Overall, 66% of our project participants came from diverse populations. OTEC also worked with 8 training delivery partners who provided the training across Ontario. The Accelerated Resiliency and Retention Training Series was offered at no cost to Ontario tourism and hospitality businesses throughout the project. The project leveraged Tourism SkillsNet Ontario to build awareness.

Read testimonials about OTEC’s Resiliency and Retention Training Series.

This free training opportunity has now ended. If you are interested in hearing about future opportunities, please contact us by filling in the form below.

This Employment Ontario Program is funded in part by the Government of Canada and the Government of Ontario.

“I thoroughly enjoyed the Resiliency Training Series, and the presenters were excellent. I came away with good information that can definitely be utilized while at work and in my daily life.”

"The Resiliency Training Series offered by OTEC was the perfect skills training and upgrade course for my staff. Everyone who took the course had great feedback and improved their skillset in an efficient and fast manner. I definitely recommend this course to any employee in our industry."

“All tourism operators/providers and their staff should consider taking the Tourism Resiliency Training, no matter how many years of experience they have. The facilitators were knowledgeable, engaging, and friendly and were able to create great discussion and learning with a group of strangers across the internet in a short amount of time.”

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TSNO members are actively working together to encourage and further conversations at the local level and while aligning recruitment and training with the sector specific skills that employers require the most. TSNO members have a strong voice. They represent and raise awareness of the labour market challenges in their communities because they already have a seat at the table. Members are experiencing the financial and workforce benefits of smarter decision-making by using tools and resources created to do just that. Click here to learn more.

Over 320 Members and counting! Top reasons to become a member

Builds collaborative partnerships between industry and the workforce development system
Supports attraction, retention and advancement of tourism and hospitality workers
Leverages data and technology to help businesses, destinations and workers navigate the labour market with intelligence
Ensures quality assurance across training networks through industry-led programming standards and strong evaluation

Leverages data and evidence to support targeted investments and consistent communications across the network
Provides economies of scale to businesses, destinations and training partners pursuing data, training and technology infrastructure to support their workforce development goals
Provides a framework for local strategic workforce planning and the support required for effective implementation

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