About: Tourism SkillsNet Ontario (TSNO)

COVID-19 has had a profound effect on the economy. No sector has been harder hit in terms of job loss than the tourism and hospitality industry. Skills and labour challenges have always been among the most pressing issues faced by our industry – and the pandemic has only heightened these to new levels.

People have always been at the core of the hospitality and tourism industry. We believe a resilient and thriving workforce contributes to a dynamic and competitive industry.

The first of its kind in Canada, OTEC and its partners created the Tourism SkillsNet Ontario (TSNO) alliance in 2018 to align provincial workforce strategy with local industry collaboration around industry-specific regional labour challenges. TSNO builds capacity across the alliance by unleashing powerful workforce tools, analytics and industry partnerships to strengthen our sector’s agility and competitiveness in an ever-changing world.

Comprised of over 120 organizations and 12 destinations across Ontario, TSNO delivers workforce planning, partnership building, talent pool development and skills training at the community level through the TSNO regional delivery hubs across the province. In support of Tourism and Hospitality Emergency Response – A Recovery Plan for Workers and Workplaces, many of these hubs will serve as action centers to assist workers in need of retraining, upskilling, employment and general support.

Tourism SkillsNet Ontario (TSNO) is delivered in partnership with the Ontario Restaurant Hotel & Motel Association (ORHMA), the Tourism Industry Association of Ontario (TIAO) and a network of local industry and workforce development organizations, with funding through industry partners, government grants and initiatives.