About OTEC

OTEC is Ontario’s Tourism Workforce Development Organization. We’re a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province.

We offer our clients and partners strategic guidance, resources and support with program and project implementation. Our award-winning alliance, Tourism SkillsNet Ontario, illustrates our leadership in this space by offering a single framework that aligns industry, education, employment and training stakeholders to enable them to develop recruitment and training models aligned with the skills needed by businesses.

Our array of research, technology, communication solutions and reputable training products such as Service Excellence, leadership training, certifications and education products are a source of pride for our organization. At OTEC, we value collaboration, working closely with destinations, businesses, secondary and post-secondary schools, and are driven by the social impact we make though our network of partners and clients.

Position Duration

This is a 12-month contract position requiring a full-time commitment with opportunity to move to permanent full-time thereafter.

Responsibilities

Client Service

• Respond to incoming client calls and emails, assess needs and solutions, and refer to appropriate team members for further assistance when appropriate
• Provide emerit certification support including responding to enquiries, product purchasing, candidate registrations, exam scheduling, reporting, material orders, and certification preparation
• Provide e-learning support to clients including product purchasing, learner registrations, managing group codes and discounts, and preparation of course completion reports and statistics
• Manage orders for our designated trainer and key partners for online courses, e-books, participant guides, exams and certificates.
• Update client information in CRM client database

Training Logistics Coordination – Business Development & Projects Teams

• Coordinate logistics for business development and project teams’ training sessions and ensuring all tasks are completed in a timely manner
• Coordinate internal and external training session logistics including OTEC public sessions.
• Coordinate food and beverage requirements, room setup, clean up and tear down for in-office sessions
• Liaise with facilitators/consultants for contracted external sessions
• Coordinate and administer facilitator/consultant schedules and contracts
• Liaise with printers and designers to coordinate printing of training materials for OTEC programs
• Coordinate shipping of all training materials including training packages (participant guides, certificates, pins, job-aids), certificate preparation, customized orders, and inventory
• Process invoices for facilitator/consultants and shipping and printing of materials
• Track all inventory for contract sessions or project
• Track purchases for the projects team and for business development team
• Provide monthly expense report to operations team with specific allocations of what product was purchased for which contract session or project
• Develop and maintain workshop evaluation summary reports
• Develop and maintain online training reports
• Work within the project management software

Instructional Design Projects Coordination & Development Support

• Coordinate learning projects throughout the ADDIE project phases
• Support the design and development of instructional materials
• Test learning activities to ensure they meet learning objectives
• Test program assets in development to ensure they function as intended
• Support with creating visual graphics and visual content for presentation slides and other learning material
• Manage learning program assets and inputs for programs under development
• Proofread and edit learning program materials to ensure accuracy and polish
• Maintain project documentation and course folders
• Assist the Manager of Learning and Development Projects with any ad hoc projects/tasks

General Administration

• Support OTEC team members with reports, presentations, updates and communications
• Support OTEC office/team members as required: administration, telephone, direct mail, shipping etc
• Coordinate OTEC team meetings or events
• Other duties as required

Competencies & Skills

• University or College degree or diploma, or equivalent work experience in the following fields is preferred: training and development, human resources, business or business administration, or similar
• Strong customer service and interpersonal skills; can establish good working relationships with clients, partners and program participants
• Organized with attention to detail and ability to multi-task, prioritize, problem solve and to work within deadlines
• Experience in instructional design and with instructional technology
• Familiar with adult learning theories and instructional design models
• Working knowledge of the tourism, hospitality sector
• Working knowledge of the pre-employment services sector
• Self-motivated and ability to work with little supervision
• Flexible, adaptable, exceptional interpersonal skills and team player
• Excellent computer skills including MS Word and usage of Styles; Excel; Powerpoint including using master slides; knowledge of In Design, Publisher, Photoshop; WRIKE project management, and CRM systems is an asset
• Strong written and verbal communication skills
• General administrative skills

Benefits

• Free onsite underground parking
• Vacation & paid time off
• Health/Dental/LTD/STD – available after 6-month probation
• Flex dollars that can be used towards gym memberships, education reimbursement
• Company events & social hours

Contract length: 12 months

Application deadline: 2020-10-09